Warranty
We stand behind the quality of every door that leaves our production — from materials to hardware. Below are the warranty terms for dealers and export partners.
Standard warranty
IN WOOD interior doors carry a 1-year warranty from the shipment date. The warranty covers manufacturing and material defects, provided storage, transport and installation guidelines are followed.
Hardware warranty
The warranty on hardware (hinges, locks, handles, etc.) is set by the hardware manufacturer under its own warranty terms and is stated in the accompanying documentation for the batch.
Warranty conditions
The warranty applies provided the recommendations on storage, transport, installation and use are followed. A warranty claim requires the supply agreement and invoice.
Warranty repair
If a defect is found within the warranty period, the partner contacts their manager or calls +38 050 880 38 41 to file a claim report. Repair or replacement is free of charge unless the defect results from a breach of transport or use conditions.
Warranty claim procedure
To file a warranty claim, the partner provides:
- — the contract or delivery note number
- — a description of the defect with photo evidence
- — the date and circumstances of the defect discovery
Warranty exclusions
The warranty does not cover:
- — damage caused by a breach of transport or storage rules
- — natural wear (scratches, abrasion) from use
- — damage caused by factors beyond the manufacturer's control (room humidity, improper installation, etc.)
Submit a warranty inquiry
Have questions about warranty terms or want to file a warranty claim? Leave your contacts — our manager will get in touch and advise on next steps.